Refund Policy

Lunenix Strategic Consulting

Effective Date: 1/01/2026

At Lunenix Strategic Consulting (“Company,” “we,” “our,” or “us”), we aim to provide exceptional consulting services, digital products, courses, and subscription-based resources. Due to the nature of digital content and professional advisory services, all sales are subject to the terms outlined below.

By purchasing our services, products, or subscriptions, you agree to this Refund Policy.

1. Consulting Services

Consulting services include business strategy, operational system design, workflow & SOP creation, financial optimization, AI & automation integration, and growth planning.

Refunds for consulting services are handled on a case-by-case basis and may be granted only in extraordinary circumstances.
Clients must submit a refund request in writing within 3 days of service initiation.
Any partial work completed prior to cancellation may not be refundable.
Prepaid packages or retainers are generally non-refundable, but unused hours may be rescheduled within the agreed engagement period.

• consulting advice does not guarantee results, so refunds cannot be issued for business outcomes. Lunenix clearly maintains that all implementation and results are the client’s responsibility.

2. Digital Products and Courses

Digital products include downloadable templates, guides, worksheets, videos, and online courses.

All digital products are non-refundable once access is granted.
Clients may request a refund only if access is not delivered due to technical errors, and the Company is unable to resolve the issue within 72 hours of notification.
Sharing login credentials, accounts, or content access with others will void any eligibility for refunds.

• Refunds are not granted due to dissatisfaction, change of mind, or failure to achieve results, which prevents misuse or disputes.

3. Memberships and Subscriptions

Subscriptions include recurring access to courses, resources, or services.

Payments are billed recurringly according to the subscription plan.
Clients can cancel at any time; cancellations take effect at the end of the current billing period.
No prorated refunds will be issued for partial periods.
Refunds may only be considered if the service was not accessible due to technical or service delivery issues.

• canceling does not retroactively refund previously processed payments.

4. Technical & Access Issues

Refunds may be considered if a product or service is not delivered due to technical issues, and Lunenix cannot resolve the issue within 72 hours of notification.
Clients are responsible for providing accurate email addresses, payment information, and login credentials.

5. How to Request a Refund

To request a refund, contact us via:

Email: info@lunenix.com

Subject: Refund Request

Include the following in your request:

Your name and email address used for the purchase
The product, service, or subscription in question
Reason for the refund request

We will respond within 5 business days. All refund decisions are at the sole discretion of Lunenix Strategic Consulting.

6. Special Circumstances

Refunds will not be provided for:

Change of mind or dissatisfaction with results
Failure to implement advice or strategies
Technical issues caused by user error
Unauthorized sharing of digital products or course access

Refunds may be considered for:

Non-delivery of products or services due to technical issues
Payment processing errors
Exceptional circumstances as approved by Lunenix management

7. Final Notes

Lunenix Strategic Consulting reserves the right to update this Refund Policy at any time.
Updated policies will be posted on this page with a revised effective date.
Use of our services or purchase of our products constitutes agreement to this Refund Policy.